AFTERSALES

Personalized Aftersales Service.  The voice of your end customer is essential to Kem Krest. Whether it is customer service after the sale, outbound activity to help influence a sale, surveys and data analysis of a product, industry trends, or even development of marketing and promotions to help optimize your customers’ experience – Kem Krest’s one of a kind “Aftersales” capabilities helps complete the end-to-end value proposition. In a world of AI and automated call systems, these are real people responding to your customer’s needs – on your behalf.  

AFTERSALES CAPABILITIES

Consultative Call Team

We serve as your in-house customer service center. Our experienced, United States-based call center team can connect with your customers by phone or email to ensure consistently superior service by providing:

  • Product information
  • Orders
  • CRM data
  • Surveys
  • Promotional support
  • On-site visits

Customer Service

We provide you with one-point of contact to ensure consistent service.  Through online portals, email, direct integration with your systems, or inbound calls, we can seamlessly manage the order flow and overall order process.

• Issue resolution
• Order tracking
• Back-order data
• Technical service bulletins

Marketing Services

We can increase the effectiveness of your promotions. Our experienced team will work with your marketing and sales personnel to develop concepts and strategies to grow your business. Using industry data and analysis, we’ll help you identify trends and opportunities to optimize you marketing programs.

• Brand loyalty programs
• Product expertise and research
• Promotion planning and reporting
• Communication planning
• Market research and surveys
• Promotion funding
• Supplier support

Creative Services

We’ll be your brand ambassador and can create and maintain your corporate identity standards providing a seamless interaction between your customers and your brand. Additional creative capabilities:

  • Product label design
  • Catalogs
  • Corporate identity standards
  • Sell sheets and promotional flyers
  • Point of purchase displays 
  • Product photography
  • Graphic design

Event Management

We can manage all the details for your tradeshows, conferences, and meetings:

  • Attend and manage your tradeshow booth and interact with event attendees
  • Provides marketing material, promotions, and product samples for events 
  • Manages setup, takedown, and shipping of your tradeshow booth and materials
  • Marketing support before, during, and after the event to increase attendee engagement and awareness

READ MORE ABOUT OUR WORK

GROWING SALES AT AUTOMOTIVE DEALERSHIPS

Learn how Kem Krest drives sales and retains brand loyalty at dealerships.

THE CHALLENGE: Retaining brand loyalty at the dealer level.
OUR APPROACH: Personalized touch & deep dealer relationships.
THE RESULT: Stronger loyalty and aftermarket sales.

Download Case Study

Download Growing Sales

Case Study


AFTERSALES SUPPORT

Raise the bar on dealer service and sales.

Download Overview

Download Aftersales Overview


GET IN TOUCH

We are here to help. Please fill out this form and let us know how we can be of service. The right person will contact you shortly.